HOTELS IN U.S. EXPERIMENTING WITH NEW VOICE-TO-VOICE AI CONCIERGE
SURVEY: HOTELS IN THE U.S. EXPERIMENTING WITH IN-ROOM VOICE-TO-VOICE ACTIVATED AI CONCIERGE TECHNOLOGY as of January 13, 2026
This document was prepared with the assistance of CHATgpt.com
Note: True “voice-to-voice private AI concierges in every room” (where you speak and get personalized AI responses like ChatGPT directly in the room) are still relatively rare and mostly in pilot phases or limited properties as of early 2026. ___________________________________________________________________________________
Summary – Hotels in U.S. Known to be Experimenting with AI Concierge
Hotels & Chains with Voice-Activated AI Concierge/Room Assistants
1. Hotel Zena (Washington, D.C.) & Other Viceroy Properties viceroyhotelsandresorts.com/zena/
Rooms include Google Nest Hub smart displays with voice control. Guests can ask by voice for local recommendations, control entertainment, and contact hotel services (via the integrated platform).
2. The Cosmopolitan of Las Vegas
Offers an AI voice concierge named “Rose” that responds to guest requests, answers questions about amenities/local info, and helps with service requests.
3. Marriott / Alexa for Hospitality (Test Properties)
Select Marriott hotels (e.g., Charlotte Marriott City Center, Irvine Spectrum) have rolled out Alexa for Hospitality devices that act as a voice assistant concierge for room services, local info, and hotel amenities.
4. Westin Buffalo (New York)
Provides Amazon Echo devices in rooms that guests can connect to with their own Alexa accounts. They support voice commands for music, hotel info, services.
🧠 Tech Platforms Being Used by Hotels
Several voice-AI platforms are being implemented by hotels (even if not widely publicized by brand name):
Vertassit — a voice-activated in-room AI concierge solution (controls lights, services, and concierge tasks) being deployed in luxury hotels.
sydny.ai — provides a personal in-room AI voice concierge with natural voice interactions (used by hotels that adopt this technology).
AI voice concierge solutions (CEBS, Mihup, etc.) that hotels can integrate to provide multilingual voice control and concierge responses.
🧪 Older or Experimental Voice Systems
Aloft Hotels’ “Project Jetson” — tested Siri-enabled iPads in select rooms (Boston Seaport and Santa Clara) for voice-controlled room features. While branded more as room control than concierge, it demonstrated early voice functionality.
📌 What’s Not Fully Mainstream Yet
✅ Widespread AI concierge in every room at major U.S. hotel brands
— Not yet fully standard across major chains (e.g., Hilton, Hyatt, etc.).
✅ ChatGPT-style conversational AI in room speakers
— Some pilots exist, but public info is limited; many systems are still based on Alexa/Google Assistant and custom integrations rather than full generative AI.
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Source: Collaboration of AI tech PXLUX.com, UX specialist Angela Orlando, and Trumpet Social Media– Contact: 520-369-1223 carol@trumpetsocialmedia.com
